Operating business with fairness, honesty, transparency, and responsibility to all stakeholders is a crucial factor that contributes to sustainable business growth. These practices would also help to build trust among stakeholders and lead to credibility and good reputation of the Company. That is why we are committed to working, both direct and indirectly, against corruption in all its forms in all businesses and departments as declared in our Anti-corruption Policy, which has been translated into 12 local languages. We participate in Thailand’s Private Sector Collective Action Coalition against Corruption (CAC), demonstrating our strong commitment to driving anti-corruption practices throughout the organization.
To ensure that our employees would not neglect our commitment, we raise awareness of our directors and employees at all levels on anti-corruption policies and practices throughout the organization through various channels including trainings, induction programs, e-newsletters, the CPF Connect mobile application, and other internal communication channels.
In 2020, we trained our directors and employees in every level in our Thailand operations on anti-corruption related which accounts as follows:
| Level of Employees | Person | Percent |
|---|---|---|
| Directors | 15 | 100 |
| Management | 11,559 | 100 |
| Employees | 59,944 | 100 |
| Total | 71,518* | 100 |
*Employee Data as of 31 July 2020
In addition, CPF provides a channel for whistleblowing or complaints when inappropriate behaviours or non-compliance with Code of Business Ethics are encountered. We also welcome suggestions from employees. CPF shall ensure fairness and protect employees who refuse to perform any activity that can be considered an act of corruption or those who report corruption related to the Company. In 2020, there were 156 whistleblowing cases and complaints received by the Audit Committee. The cases that have been brought into the audit process included:
| Type | Number of cases |
|---|---|
| Breach of discipline (Non-compliance to the Company’s Rules; COC, …) | 17* |
| Actual occurrences of corruption | 0 |
| - Corruption and Bribery | 0 |
| - Business Partner Corruption and/or Bribery | 0 |
| Percentage of cases that underwent disciplinary action in accordance with the Company's regulations | 100% |
*However, the incidents did not have any significant impact on CPF’s reputation or finance, and CPF does not have litigation issue whatsoever related to corruption, giving and taking bribe, monopoly or trade barrier.
Performance