The Company identified material issues based on the internal and external factors of the organization, which are CPF Strategic Direction, CPF Sustainability Direction, CPF’s risks, CPF’s material issues identified in 2018, material issues benchmarked against industry peers, national and global sustainability trends identified from international sustainability standards, and benchmarking indices. In addition, the Company gathered stakeholders’ opinions and views from stakeholder engagement surveys.

Executives/Heads of relevant departments and eight groups of stakeholders prioritized the issues identified in Step 1 through an online assessment based on two considerations: significance to CPF (impacts of the Company on economic, social and environmental dimensions) and significance to stakeholders.

The Company’s Corporate Social Responsibility and Sustainable Development (CSR&SD) Office primarily reviewed the identified material issues and conducted interviews with external stakeholders, namely customers, business partners, government agencies, academic institutes and Non-Governmental Organizations (NGOs), to gather their opinions on the issues that are significant to the sustainability of the Agro-industrial and Food business. Stakeholders’ views on how to manage these sustainability issues were also collected via interviews. The material issues were later presented to the CSR&SD Committee to approve and confirm the issues, under the boundary of the organization’s internal and external impacts. Moreover, an external party was commissioned to verify and validate our sustainability reporting process based on the GRI Standards and the reliability of the selected data set.

The Company provides channels to receive feedback, views and suggestions in order to develop and improve the content for the next year’s report. We continue to adhere to the Stakeholder Inclusiveness and Sustainability Context Principles.